Check your house valve to make sure it is on. Check the area to see if there are any Utility Services crews working in the area. During business hours (8:00 a.m. to 5:00 p.m. Monday through Friday), contact Utility Services Dispatch at: (561) 338-7339. After business hours or on holidays, contact the Water Treatment Plant at: (561) 338-7325.

A small amount of naturally occurring (0.1 – 0.2 ppm) fluoride is in the water, however, the City of Boca Raton does not add additional fluoride to the water.

Better! The City’s membrane softening process produces the high quality water that strictly regulated to ensure consistent quality. Bottled water can come from any number of sources and has less stringent regulations.

City of Boca Raton Code of Ordinances:
Sec. 17-57 - Landscape Irrigation Restrictions:

1. Application - The provisions of this section shall apply during all periods of time in which no water use restrictions, as provided in sections 17-55 and 17-56, are in effect. The provisions of this section shall apply to all use of water for irrigation regardless of source, except (a) reclaimed water may be utilized for irrigation purposes each day of the week from 5:00 p.m. through 8:00 a.m., and (b) irrigation with reclaimed water by golf courses shall be exempt from all day of the week and time restrictions.



2. Restrictions - The use of water for sprinkling or other irrigation of lawns, landscaped areas, golf courses or other outdoor vegetation in the city is restricted as follows:



• The use of water for sprinkling and irrigation is prohibited on Friday and between the hours of 8:00 a.m. and 5:00 p.m. Saturday through Thursday.



• Water use between the hours of 5:00 p.m. and 8:00 a.m. Saturday through Thursday shall be limited to 3 days a week as follows:



• Property with odd-numbered addresses shall be permitted to irrigate on Monday, Wednesday and Saturday. An odd-numbered address means a house address, box number or rural route ending in the number 1, 3, 5, 7 or 9 or the letters N through Z.



• Property with even-numbered addresses shall be permitted to irrigate on Tuesday, Thursday and Sunday. An even-numbered address means a house address, box number or rural route ending in the number 0, 2, 4, 6 or 8 or the letters A through M and property which has no street address.



• Irrigation shall not extend beyond a 4-hour period on any given parcel of property less than 5 acres in size.



3. Variances - Any user holding a valid variance issued by the South Florida Water Management District may continue to avail himself of the provisions of the variance upon filing of the variance with the city.



4. Enforcement - Every police officer having jurisdiction in the area governed by this section shall, in connection with all other duties imposed by law, diligently enforce the provisions of this section. In addition, the city manager may also delegate enforcement responsibility for this section to other departments of city government.



5. Penalties - Violation of any provision of this section shall be subject to the following penalties:


• For the first violation, by a fine not to exceed $50.00.



• For as second violation, by a fine not to exceed $150.00.



• For a third violation, by a fine not to exceed $250.00 and by termination of water service to the premises until the violation is corrected.


Each day in violation of this section shall constitute a separate offense. Law enforcement officials and others as delegated may provide violators with no more than 1 written warning. In addition to the sanctions contained herein, the city may take any other appropriate legal action, including but not limited to emergency injunctive action, to enforce the provisions of this section. (Code 1966, § 24-13; Ord. No. 3857, § 1(24-14), 7-10-90; Ord. No. 4476, § 1, 12-14-99)

Locate your clean out cap which is usually a 3" round cap in the ground approximately 5 feet from your master bathroom. With gloved hands, unscrew the cap. This will release the pressure and prevent the backup from entering your house. During regular business hours (Monday - Friday from 8:00am - 5:00pm), call (561) 338-7339, after business hours and holidays call (561) 338-7325.

Contact Utility Services at (561) 338-7346.

Contact Municipal Services at: (561) 416-3402.

Contact Utility Services Engineering Department at: (561) 338-3308.

65 - 80 mg/L or ppm
3.8 - 4.7 grains/gallon

To open an account or obtain information about a current account, contact the City of Boca Raton Customer Services at (561) 393-7750. Customer Services is located on the first floor at City Hall, 201 West Palmetto Park Road, Boca Raton, FL 33432.

Contact Customer Services at (561) 393-7750.

Fax your easement consent form to Utility Services at: (561) 338-7345.

Contact Florida's Sunshine State One Call at: 1-800-432-4770

Periodically, you will see Utility Services personnel releasing water from hydrants. Flushing is done to remove sediment from the pipes in order to maintain water clarity and quality in the distribution pipes.

During the flushing process, a Utility Services Water Distribution operator opens each hydrant to its maximum flow. The flow stirs up iron deposits and settlements and removes them from the system. The operator cleans and lubricates accessible operating parts, checks the operation of the hydrant and valve, and records any deficiencies for repair. Also during the 2-week system-wide flushing, the disinfection process is changed from chloramines to "free" chlorine.

The Utility Services Department flushes the entire system for two weeks twice a year, generally beginning during the first week of May and November. Before flushing the fire hydrants, a public notice is published in the Boca Raton News and placed on the City's website as well as notification on Government Access Channel 20. Businesses and customers that may be adversely affected by the flushing, such as hospitals, doctor's offices, pet stores, and others are contacted directly by the Utility Services Department.

To get on the pre-notification list, contact the Utility Services Program Policy Coordinator at (561) 338-7310.

During the flushing process, you may experience some water discoloration, especially when work is being done in your immediate neighborhood. Your may also notice a slight odor of chlorine due to the change in the disinfection process from chloramines to "free" chlorine. Any discoloration only affects the appearance of the water; it does not affect the taste or water quality.

If you see a crew flushing a hydrant on your street, avoid running tap water and using the washing machine or the dishwasher until the flushing is done. If you see hydrant-flushing crews working in the area, please drive carefully and treat them like any other road construction crew.

• If tap water is used during flushing, it could come out full of sediment that causes discoloration. If you encounter discolored water, shut the water off and wait several minutes. After waiting, check the clarity by running cold water for a few minutes, allowing new water to work its way into your pipes. If the water is clear, it's OK to use. If not, wait a few more minutes and check again. In some cases, there may be slight discoloration for a few hours. This discoloration only affects the appearance of the water; it does not affect the taste or water quality.
  
  
• Avoid washing laundry during scheduled flushing times. Wait until the water runs clear at the tap, then wash a load of dark clothes first.
  
  
• If pressure or volume seems low, check your faucet screens for trapped particles.

When a hydrant is opened, there will be temporary incidences of discolored water while fine sediment particles are flushed out. There is no health hazard associated with the discolored water. Allow a few hours for discoloration to dissipate. To verify water is clear, run your cold-water tap for a few minutes.